Intent
We do not expect 100% perfection on every transcript, but we do expect that each transcript is free from critical errors. We intend for this page to help give an example of what constitutes a critical error. Errors can be found to be critical errors even if they are not listed on this page.
Summary
Our customers require impeccable attention to detail on their transcripts, particularly on information that is critical to the content of the transcript. Examples of critical content include but are not limited to the below. Our failure to get any of the below correct counts as a "critical error". Jobs with critical errors will be marked as FDS or FQA.
- Provided spellings and consistent spellings (whether spelled or unspelled)
- Numerical information, including correctly scribing ambiguous or vague numerical amounts
- Reasonably following customer instructions (for example missing the only directive in a job is probably a big deal; missing one out of multiple instructions in a job is comparatively less serious.)
- Obvious errors in readability or accuracy
- Other information that if incorrect would vastly change the meaning of the overall job
- Anything that could make us look bad
Examples
Spellings
| Spoken | Prior Employee's Text | Correct Text | Decision | Notes/Comments | |
| Hank McCoy m c c o y | Hank Macoy | Hank McCoy | FDS | ||
Numerical Information
| Spoken | Prior Employee's Text | Correct Text | Decision | Notes/Comments | |
| Set up a transfer for fifty thousand dollars. | Set up a transfer for $15,000 | Set up a transfer for $50,000 | FDS | ||
| Set up a transfer for fifty thousand dollars. | Set up a transfer for 50,000 | Set up a transfer for $50,000 | This error alone is not reason for FDS | ||
| Re-balance to a seventy thirty allocation. | Re-balance to a 7,030 allocation | Re-balance to a 70/30 allocation | FDS | Formatting as 7,030 implies "seven thousand and thirty" was dictated, which is why this should be FDS. Errors where meaning is intact but formatting is incorrect (like "70 30" or "70-30", etc.,) would not alone be reasons for FDS. | |
Customer Instructions or Directives
| Spoken | Prior Employee's Text | Correct Text | Decision | Notes/Comments | |
| Hank McCoy m c c o y | Hank McCoy M-C-C-O-Y | Hank McCoy | FDS | ||
| Next paragraph. | Next paragraph. | (follow the instruction) | FDS | We should generally be getting all instructions/directives correct. QAs have discretion to NOT FDS for instances like this if the error is minor in nature. | |
| (directive for us to transcribe in the text or subject) | (the directive transcribed verbatim) | (follow the instruction) | FDS | Note that if the customer gives ambiguous or conflicting instructions, a job should not be marked FDS if it was transcribed reasonably well | |
Readability or Accuracy Errors
| Spoken | Prior Employee's Text | Correct Text | Decision | Notes/Comments | |
| This meeting was a new seen. | This meeting was a new scene. | (same as spoken) | FDS | ||
| They work at mass mutual | They work at Mass Mutual | They work at MassMutual | This error alone is not reason for FDS | We should format common terms correctly, however if the common term is formatted as a proper noun, this is generally not alone a reason to FDS the job (exceptions include particularly important common terms like Ira/IRA, ROTH/Roth etc., Merrill Lynch, etc.) | |
| They work for lumberjacks corporate | They work for lumberjacks corporate | They work for Lumberjacks corporate | FDS | Although this proper noun is not a common term, the context is clear that this is some sort of proper noun. Is it Lumberjax? Lumberjacks? Lumber Jacks? Any guess like this would be acceptable; the important part is that our text reflects awareness that this is a proper noun. | |
| We had a phone call with Ira and she said she is happy with living a simple life | We had a phone call with IRA and she said she is happy with living a SIMPLE life | We had a phone call with Ira and she said she is happy with living a simple life | FDS | Either instance of incorrectly capitalizing "IRA" or "SIMPLE" would be reason for FDS, as context is clear that "Ira" is the name of a person and "simple" is being used as the usual common word and not a financial term. | |
| We touched on term insurance and permanent insurance. | We touched on. Term insurance. And. Permanent insurance. | (same as spoken) | FDS | ||
| We touched on term insurance (long pause) and permanent insurance. | We touched on term insurance. And permanent insurance. | (same as spoken) | This error alone is not reason for FDS | Although leaving this as one sentence is ideal, this is not a critical error. | |
| We talked about the daily updates they've been receiving on their portfolio balance. | We talked about the day of the dates they've been receiving about their portfolio balance. | (same as spoken) | FDS | Nonsensical text which was not dictated must not be present in the final text. | |
| She called me back after she went to the store. | She called me back after she went to the store to the store. | (same as spoken) | FDS | Although some instances of duplicated text may not be a "critical error" this is an example of what we feel is a critical error. | |
| He spent last year quite a bit more than I advised. | He spent last year quite a bit more than I advertised. | (same as spoken) | FDS | ||
| We talked about what would happen if, God forbid, something were to happen | We talked about what would happen if God for it something were to happen | (same as spoken) | FDS | ||
| We looked at their accounts and what specifically they were paying into. | We looked at their accounts and what specifically they were paying into paying into. | FDS | |||
| We said we would illustrate the changes for our next meeting. | We said we would illustration the changes for our next meeting. | (same as spoken) | FDS | Impossible verb/word construction should be fixed | |
| Set a follow-up for next week. | Set a follow_-up for next week | (same as spoken) | FDS | Not all typos are FDSes but typos like this would be. | |
| We talked about the qualifications for the healthcare subsidy | We talked about the qualifications for the healthcare subsidiary | (same as spoken) | FDS | ||
Other Critical Information
| Spoken | Prior Employee's Text | Correct Text | Decision | Notes/Comments | |
| We talked about her work. She's in investments and has been for the past 15 years. | We talked about her work. She's an investment, and has been for the past 15 years. | (same as spoken) | FDS | "she's an investment" is drastically different than the dictated audio | |
| (customer makes dictation) | (entire dictation in the subject field) | (text broken up between subject and text, OR, entire content in the text) | FDS | For some very short jobs, it actually may make sense to only transcribe in the subject field. In instances where this is not appropriate, this is a critical error and should be FDS. | |
| Thanks. End dictation. | Thanks and invitation. | (same as spoken) | FDS | ||